Refund policy

At Flower Chef Foods, we take pride in the quality and flavor of our products. Because we deal with food items, we have specific safety protocols regarding returns.

Our 30-Day Policy

We offer a 30-day window to request a return for non-perishable hardware or unopened shelf-stable goods. You have 30 days after receiving your item to contact us.

Eligibility Requirements:

• Non-Perishables: Items must be in the same condition you received them: unopened, unused, with safety seals intact, and in original packaging.

• Proof of Purchase: A receipt or order number is required.

How to Start a Return

1. Contact Us: Email hello@flowercheffoods.com 

2. Shipping: If accepted, we will send you a return shipping label and instructions.

3. Address: Returns should be sent to:

   Flower Chef Foods Returns > 3203 174th Ave NE
   Redmond WA 98052

Note: Food items sent back to us without prior authorization will be disposed of for safety reasons and will not be eligible for a refund.

Damages, Defects, and Freshness Issues

Please inspect your order upon delivery. If an item is damaged (e.g., a broken seal ) or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right via a replacement or refund.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Perishable Goods: Any food items that require refrigeration or have a short shelf life.

• Opened Food Products: Any item where the original safety seal has been broken.

• Custom Orders: Personalized gift baskets or special culinary blends.

• Sale Items & Gift Cards.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval.

• Approved Refunds: These are processed automatically to your original payment method within 10 business days.

• Delays: If you haven’t received your refund after 15 business days, please contact us at hello@flowercheffoods.com