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Shipping policy
Order Processing
All orders are processed and fulfilled through our trusted third-party fulfillment partner, ShipBob.
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. During high-volume periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary based on your location and the shipping method selected at checkout.
Estimated delivery times (after processing):
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if available)
Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, weather conditions, or peak shipping seasons.
Shipping Rates
Shipping rates are calculated at checkout based on:
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Order weight and size
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Shipping destination
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Selected shipping method
All shipping costs will be clearly displayed before you complete your purchase.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Shipping Locations
We currently ship to select domestic and international locations. Availability and shipping costs will be shown at checkout.
If your location is not available for shipping, please contact us before placing your order.
Incorrect Address or Undeliverable Packages
Please ensure that your shipping address is accurate at checkout.
Flower Chef Foods is not responsible for:
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Orders shipped to incorrect or incomplete addresses provided by the customer
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Packages marked as undeliverable by the carrier
If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
Delays & Lost Packages
While we work closely with ShipBob and our shipping partners, delays can occasionally occur.
If your order appears delayed or lost, please contact us at hello@flowercheffoods.com with your order number, and we’ll be happy to assist.
Questions?
If you have any questions about shipping or your order, please reach out to us at:
📧 hello@flowercheffoods.com
We’re always happy to help.
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